FREQUENTLY ASKED QUESTIONS
Aeqium’s dermocosmetics and nutraceuticals are formulated to bring all skin types back into balance and the effectiveness of their formulations is certified by Clinical Tests conducted in the laboratories of the University of Ferrara. You can choose to use either dermocosmetics or nutraceuticals, or combine them together, to benefit from the multiplying effect of the treatment and achieve even better results.
Each pack of Boost-Purify nutraceutical contains 30 capsules + 30 tablets. Taking one capsule in the morning and one tablet in the evening, the duration of a pack is one month.
Each pack of Nutraceutical Genesis contains 30 sachets of orosoluble solution to be taken once a day, every day. The duration of a pack is therefore one month.
You can use both supplements in combination, or alter their use, if at certain times of the year you feel a greater need to detoxify the body or want to actively support the skin structure, regenerating it with collagen, hyaluronic acid and vitamins.
Each pack of Nutraceutical Genesis contains 30 sachets of orosoluble solution to be taken once a day, every day. The duration of a pack is therefore one month. You can use both supplements in combination, or alter their use, if at certain times of the year you feel a greater need to detoxify the body or want to actively support the skin structure, regenerating it with collagen, hyaluronic acid and vitamins.
The duration of a bottle varies depending on how often you use the product and how much you apply per use. For each Aeqium product, we recommend daily use, ideally in the morning and evening. Due to the high concentration of active ingredients, you only need a small amount of product per application to achieve the desired benefits. Taking into account these indications, we estimate the duration of each product to be between 4 and 8 weeks..
None of our products contain ingredients that may be risky if used during pregnancy. However, if you are pregnant, we recommend that you seek the advice of your doctor first.
All our dermocosmetics are vegan.
None of our nutraceuticals are vegan. The Boost-Purify nutraceutical contains 2′-fucosyllactose, which contains lactose, while the Genesis nutraceutical contains VERISOL®, a high-performance, bioavailable hydrolysed collagen of animal origin
Our Boost-Purify nutraceutical is suitable for vegetarians. In contrast, the Genesis nutraceutical contains VERISOL®, a high-performance, bioavailable hydrolysed collagen of animal origin.
None of our nutraceuticals contain gluten. However, if you have coeliac disease, we recommend that you seek the advice of your doctor first.
Our Boost-Purify nutraceutical contains 2′-fucosyllactose. We therefore advise against using it if you are allergic to lactose.
No Aeqium product has been tested on animals and never will be.
Aeqium cares deeply about the environment. That is why up to 80% of the components of our packaging can be recycled. For more information on how to dispose of Aeqium scan the QR code on each package.
Our products contain up to 97% natural or naturally sourced ingredients and no toxic, irritating, aggressive or animal tested substances.
Every single ingredient has been scientifically selected, developed and tested to ensure its efficacy and safety.
Our creams do not contain SPF, as they were developed and designed to be used at night. If you wish to apply SPF protection separately, we recommend that you first apply our products and then, once absorbed, the sunscreen as the final step in your skincare routine.
All Aeqium products, thanks to the extreme richness of their active ingredients and their formulation approach, perform at the highest level individually. However, for even better results, we recommend a combined action from inside and out: the effect of the treatment will be multiplied.
In Aeqium every ingredient is safe. You will never find mineral oils, allergy-prone preservatives, dyes, alcohol, ethoxylated emulsifiers, BHT and BHA, synthetic fragrances, silicones, petrolatum, phthalates, parabens, PEG, Triclosan, SLES.
Scientific studies and clinical trials show that multiple skin issues can improve with the use of our products. However, for specific cases we recommend that you consult your doctor first.
We send 3 free samples of our beauty treatments for each order placed.
Inside the package shipped, in addition to the chosen product, you will therefore find: 1 sample of Face Cream, 1 of Body Cream and 1 of Face Cleanser.
We accept all major credit cards (Visa, MasterCard, Maestro, American Express), iDEAL payments and the Bancontact app. If you prefer to check out quickly, you can choose to pay with PayPal, Amazon Pay, Google Pay or Shop Pay.
The order total will be charged, after we verify your card details, in the same currency as the prices displayed at checkout. You will receive a payment receipt for orders placed on our website and an automatic confirmation email.
he order will be confirmed by an email to the email address indicated on the order form. The email will contain a confirmation and a summary of the order (description of the products purchased, total price of the order, including taxes and shipping costs, if applicable).
If the payment was declined, you should contact your bank to check the reasons. If your bank does not encounter any problems then, please, report it to us by filling out the contact form you find on the site. We will immediately carry out a further check to help you proceed with the payment and finalize the order. If you have another means of payment, you can restart the ordering process.
All transactions on this website are processed using Shopify’s secure online payment gateway which encrypts your card details in a secure host environment. We do not have direct access to your details.
You can shop at Aeqiumskin.com as a guest, but for a higher level of service, we recommend that you create an account. This will allow you to:
- Check out more quickly in the future as you can save your most frequent billing and shipping addresses.
- Have access to the history of orders, monitor their status and easily request returns.
- Be subscribed to our newsletter to receive information about the world of Aeqium directly in your mailbox.
You can change your e-mail address in the “Account” section of Aeqiumskin.com at any time. If you have purchased products with a different e-mail address and want to combine your balance into one account, please contact our Customer Service via the form on the “Account” page. Contact.
To reset your password, go to the login screen via “Account” and choose “Forgot your password?” then enter the email you originally registered with. We will send instructions to reset your password to that address.
We currently ship our products by express courier to all of the countries listed below: Italy, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Romania, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Hungary.
Products shipped within Italy are approximately delivered within 1-2 working days from shipment; products shipped within the European Union are delivered within 2-3 working days from shipment. Shipments outside the EU take on average 4-5 working days from dispatch. Shipments are made from Monday to Friday. Once your package has been dispatched, we will send you an e-mail with the tracking number of your order to track your delivery.
We want to guarantee our customers the best shopping experience. That’s why we deliver free of charge to all countries where we ship our products.
We apologize for the inconvenience. If your parcel has been lost or has been delivered but you never picked it up, please inform our Customer Service Department as soon as possible, using the form on the Contact page. We will inform you immediately about the reasons for the disservice so that your order can be completed as soon as possible.
We apologise for the inconvenience. If you have received an incorrect or damaged item, please inform our Customer Service Department as soon as possible, using the form on page Contact. We will organise a collection of the incorrect or damaged item at our expense by courier. We will refund the invoiced price of the returned items within 14 days of receipt of the return. In the meantime, if you would like a replacement, you can proceed by placing a new order.
If for any reason you need to return your purchase, you will have 30 days from receipt of the order to return it. The product or products to be returned must be intact and unused.
To start the return procedure, please send a request to our Customer Service using the form on the Contact page. For all detailed information on returns, please also visit the Returns and Refunds page.
The refund of the invoiced price of the returned items will be made by crediting within 14 days of receipt of the return and in the same way with which the payment was made. The shipping costs incurred to make the return are not refundable, except in the case where the reason for the return is related to damage to the products during transport or to an error attributable to Aeqium.
If your question has not been answered by any of the above, please contact us via the form on the page Contact. We will do our best to help you resolve any doubts.