Aeqium

returns

At Aeqium we pride ourselves on the quality of our products and we value our customers' satisfaction. If for any reason you need to return your purchase, you will have 30 days from receipt of the order to return it. If for any reason you need to return your purchase, you will have 30 days from receipt of your order to return it. To start the return procedure, please send a request to our Customer Service through the form on the page Contact.

Shipping costs related to the return of goods are the sole responsibility of the customer, except in cases where the reason for return is related to an error attributable to Aeqium. In addition, all items must be returned new, unused, unopened and with all security seals still attached.

The goods must be returned by insured parcel in Free Port to:

Calicantus srl
Via L. Mazzon 30
30020 – Quarto D’Altino (VE) – Italia

The refund of the invoiced price of the returned items will be made by crediting the same method with which the payment was made, within 14 days of receipt of the return.

Items returned incomplete, worn, damaged or soiled for reasons attributable to the Customer will not be refunded and will not give rise, under any circumstances, to the recognition of a credit equal to the price of the item originally ordered.

If you would like a replacement, you can proceed by placing a new order.

For further information on returns, you can contact our Customer Service using the form on the following page . Contact.

SUBSCRIBE NOW

SUBSCRIBE NOW

AND GET A 25% DISCOUNT ON
YOUR FIRST PURCHASE

AND GET A 25% DISCOUNT ON
YOUR FIRST PURCHASE